FAQ
Welcome to the SUM WONG FAQ page! Find answers to our most commonly asked questions below. If you need further assistance, feel free to contact us at sumwongofficial@gmail.com.
1. Orders and Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as other secure payment options displayed at checkout.
Q: Can I cancel or modify my order?
A: Orders can only be canceled or modified within 24 hours of placement. After that, they are processed and cannot be changed.
Q: Will I receive a confirmation after placing an order?
A: Yes, you will receive a confirmation email with your order details once your payment is processed.
2. Shipping and Delivery
Q: What are your shipping rates and delivery times?
A: Our shipping rates and estimated delivery times are as follows:
- UK: £5 (2-3 Business Days)
- Ireland: £8 (3-4 Business Days)
- France: £8 (6-8 Business Days)
- Canada: £15 (6-8 Business Days)
- USA: £10 (8-12 Business Days)
- Hong Kong: £13 (9-10 Business Days)
Q: Do you offer international shipping?
A: Yes, we ship to the UK, Ireland, France, Canada, USA, and Hong Kong.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a tracking number via email.
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3. Returns and Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unused, unworn, and in their original condition with tags attached. For more information, check our Return Policy
Q: How do I initiate a return?
A: Please contact us at sumwongofficial@gmail.com with your order number and reason for return. Our team will provide further instructions.
Q: Do you offer refunds?
A: Yes, refunds are processed once we receive and inspect your returned item. Refunds will be credited to your original payment method.
4. Pre-Orders
Q: How do pre-orders work?
A: Pre-order items are available for purchase before they are produced. Payment is collected at checkout, and the estimated shipping date will be indicated on the product page.
Q: Can I cancel a pre-order?
A: Unfortunately, pre-orders are *final sale* and cannot be canceled or refunded unless there is a significant delay or defect.
5. Product Information
Q: How do I find my size?
A: Please refer to our Size Guide available on each product page for detailed sizing information.
Q: Will the colors of the garments match the pictures on the website?
A: While we strive to display colors accurately, variations may occur due to screen settings or lighting.
6. Contact Us
If you have any further questions, feel free to reach out to our team at sumwongofficial@gmail.com. We’re here to help!