Terms & conditions

Terms and Conditions

Welcome to SUM WONG. By accessing or purchasing from our website https://sumwong.co.uk , you agree to the following terms and conditions. Please read them carefully before using our website or placing an order.

1. General
- These Terms and Conditions govern your use of our website and services. By accessing or using any part of our website, you accept and agree to be bound by these Terms.
- We reserve the right to amend these Terms at any time without prior notice. Your continued use of the website after any changes indicates your acceptance of the new Terms.
- It is your responsibility to check this page periodically for updates.

2. Eligibility
- By placing an order, you confirm that the information you provide is accurate, complete, and up-to-date.

3. Product Information
- We strive to ensure that all product descriptions, images, and prices displayed on our website are accurate. However, slight variations in color or texture may occur due to screen settings or manufacturing processes.
- Prices are subject to change without notice.
- We reserve the right to discontinue any product at any time without prior notice.

4. Orders and Payments
- All orders placed through our website are subject to acceptance and availability.
- We accept payments via major credit/debit cards and other available payment gateways displayed at checkout.
- Full payment must be received before your order is processed and dispatched.
- If we are unable to fulfill your order for any reason, you will be notified, and a full refund will be issued.

5. Shipping and Delivery
- We offer shipping to the UK, Ireland, France, Canada, USA, and Hong Kong. Please refer to our Shipping Policy for detailed information on rates and delivery times.
- Shipping times are estimates and may vary due to factors beyond our control, such as customs delays.
- Once your order has been dispatched, you will receive a tracking number for your shipment.

6. Returns and Exchanges
- If you are not satisfied with your purchase, you may return it in accordance with our *Return Policy*.
- Returned items must be in their original condition, unworn, unwashed, and with tags attached.
- Return shipping fees are the customer’s responsibility unless the item is defective.

7. Cancellations
- Orders can only be canceled within 24 hours of placement. After this period, cancellations will not be accepted as the order will already be processed.
- Pre-order items are not eligible for cancellation.

8. Pricing and Taxes
- Prices displayed on our website are in GBP (£) and are inclusive of applicable taxes unless stated otherwise.
- International customers may be responsible for customs duties or taxes imposed by their country of residence.

9. Intellectual Property
- All content on this website, including product images, logos, designs, and text, is the exclusive property of SUM WONG.
- Unauthorized use, reproduction, or distribution of any content without our permission is strictly prohibited.

10. Limitation of Liability
- We are not responsible for any indirect, incidental, or consequential damages resulting from your use of our website or products.
- Our maximum liability is limited to the purchase price of the product in question.

11. Force Majeure
- We are not liable for any delay or failure to fulfill our obligations due to events beyond our control, including natural disasters, strikes, or government restrictions.

12. Privacy Policy
- Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

13. Governing Law
- These Terms are governed by the laws of the United Kingdom. Any disputes will be subject to the jurisdiction of the courts located in the United Kingdom.

14. Contact Us
If you have any questions about these Terms and Conditions, feel free to contact us at sumwongofficial@gmail.com. Our team is happy to assist you.

Thank you for shopping with SUM WONG and supporting slow fashion!