Return Policy

At SUM WONG, we want you to love your purchase. If you're not completely satisfied, we’re here to help!

Eligibility for Returns
Items must be returned within 14 days of receiving your order.
Products must be unused, unwashed, and in their original condition with tags attached.
Sale items are non-refundable unless defective.

How to Initiate a Return
Contact Us – Email our support team with your order number and reason for return.

Pack & Ship – Securely pack the item and ship it to our return address.

Refund Process – Once received, we’ll inspect the item and process your refund or exchange within 7 days.
Refunds & Exchanges
Refunds will be issued to the original payment method.
Exchanges are subject to stock availability.

Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the item is defective.
If you have any questions, feel free to reach out—we’re happy to help!