Q: What payment methods do you accept?
A: We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as other secure payment options displayed at checkout.

Q: Can I cancel or modify my order?
A: Orders can only be canceled or modified within 24 hours of placement. After that, they are processed and cannot be changed.

Q: Will I receive a confirmation after placing an order?
A: Yes, you will receive a confirmation email with your order details once your payment is processed.

Q: What are your shipping rates and delivery times?
A: Our shipping rates and estimated delivery times are as follows:
- UK: £5 (2-3 Business Days)
- Ireland: £8 (3-4 Business Days)
- France: £8 (6-8 Business Days)
- Canada: £15 (6-8 Business Days)
- USA: £10 (8-12 Business Days)
- Hong Kong: £13 (9-10 Business Days)

Q: Do you offer international shipping?
A: Yes, we ship to the UK, Ireland, France, Canada, USA, and Hong Kong.

Q: How can I track my order?
A: Once your order is dispatched, you will receive a tracking number via email.

Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unused, unworn, and in their original condition with tags attached. For more information, check our Return Policy

Q: How do I initiate a return?
A: Please contact us at info@sumwong.co.uk with your order number and reason for return. Our team will provide further instructions.

Q: Do you offer refunds?
A: Yes, refunds are processed once we receive and inspect your returned item. Refunds will be credited to your original payment method.

Q: How do I find my size?
A: Please refer to our Size Guide available on each product page for detailed sizing information.

Q: Will the colors of the garments match the pictures on the website?
A: While we strive to display colors accurately, variations may occur due to screen settings or lighting.